Refund policy

Refund & Booking Policy

  1. All bookings are non-refundable. If you cannot attend your scheduled session, you must notify us at least 24 hours prior to your booking.

  2. No-shows or late cancellations (less than 24 hours notice) will not be eligible for a booking transfer or refund.

  3. Booking transfers (if eligible) must be used within 30 days of the original booking date.

  4. It is your responsibility to:

    • Follow @ThePOWERfitstudio for updates.
    • Stay informed about future classes and availability.
    • Contact The POWERfit Studio directly via email at info@powerfitwitht.com for bookings or inquiries.

  5. Exceptions to this policy are made only at the discretion of The POWERfit Studio.

By booking a session, you agree to these terms.

Clothing & Merchandise Returns

  1. For clothing purchased online, you have 14 days from the date of receipt to request a return. Items must be unworn, unwashed, and in their original condition with tags attached.

  2. Return postage costs are the responsibility of the customer. We recommend using a tracked service as we cannot be held responsible for items lost in transit.

  3. Refunds will be processed within 14 days of receiving the returned item, back to your original payment method.

  4. We are unable to accept returns on clothing that has been worn, washed, or damaged after delivery, or on gift cards.

  5. If an item is faulty or not as described, please contact us at info@powerfitwitht.com within 14 days of receipt. Your statutory rights are not affected.

Withdrawal Right (Online Purchases)

  1. If you are based in the UK or EU, you have the right to cancel an online clothing purchase within 14 days of receiving your order, without giving a reason. To exercise this right, please use our self-serve returns portal: https://shopify.com/60258124005/account

  2. This withdrawal right does not apply to booked fitness sessions, as these are scheduled services.